PRIVACY POLICY
Privacy Policy
Introduction
Rawya Trading L.L.C ((also "Rawya Jewellery", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
Rawya Trading L.L.C was established in 2005 and is the Authorized Distributor of JOVIAL Watches in the Eastern Region of the United Arab Emirates. We also offer a carefully selected range of jewelry products.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Shopify store or make a purchase from us.
By using this website, you agree to the practices described in this Privacy Policy. We may update this Privacy Policy from time to time, and any changes become effective once published on this page.
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Information We Collect
Depending on how you interact with our website, we may collect:
- Your name.
- Email address.
- Phone number.
- Billing address.
- Shipping address.
- Order details and purchase history.
- Device information, browser type, IP address, and website usage data.
- Information required to provide customer support.
Orders are processed and dispatched from our Fujairah store, United Arab Emirates. Shipping information is collected solely for processing and delivering your orders.
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How We Use Your Information
We use your personal information to:
- Process and fulfill your orders.
- Deliver products and provide customer support.
- Communicate regarding your orders or inquiries.
- Improve our website, products, and services.
- Analyze website performance and visitor statistics.
- Send promotional communications where permitted by applicable law.
- Detect fraud and maintain website security.
- Comply with legal and regulatory requirements.
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Shopify
Our online store is powered by Shopify Inc.
Shopify provides the e-commerce platform that enables us to sell our products and services. Your information may be be stored through Shopify's secure systems and databases in accordance with Shopify's Privacy Policy.
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Cookies
Our website uses cookies and similar technologies to:
- Operate the website properly.
- Remember your preferences.
- Improve website functionality.
- Analyze website traffic and performance.
- Provide a better shopping experience.
You may disable cookies through your browser settings; however, some website features may not function correctly.
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Currency Conversion
By using our website, you agree to allow third-party services to process your IP address to determine your location for the purpose of displaying prices in the appropriate currency.
The selected currency may be stored in a temporary session cookie to ensure a consistent shopping experience while browsing our website.
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Analytics
We use Google Analytics and Shopify Analytics to understand how visitors use our website, improve our services, and enhance customer experience.
These services may collect information such as:
- IP address.
- Browser type.
- Device information.
- Pages visited.
- Time spent on the website.
For more information, please refer to Google's Privacy Policy.
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Payment Processing
We offer secure online payments through Noon Payments.
We also provide Tamara and Tabby as Buy Now, Pay Later payment options where available.
Payment information is processed securely by the respective payment providers in accordance with their own privacy policies.
Rawya Trading L.L.C does not store customers' complete credit or debit card details.
We accept payments using Visa, Mastercard, and other payment methods supported by Noon Payments, as well as Tamara and Tabby, in AED (United Arab Emirates Dirham).
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Third-Party Services
We may share limited information with trusted third-party providers only when necessary to operate our business, including:
- Shopify
- Noon Payments
- Tamara
- Tabby
- Shipping and delivery companies
- Analytics providers
These providers process personal information only as required to perform their services.
We do not sell, rent, or trade your personal information.
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Third-Party Websites & Social Media
Our website may contain links to external websites and social media platforms, including Facebook, Instagram, TikTok, X (Twitter), and others.
We are not responsible for the privacy practices or content of third-party websites.
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International Users
By using this website, you understand that your personal information may be transferred, processed, and stored in accordance with applicable laws, regardless of your country of residence.
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Your Rights
Where permitted by applicable law, you may request to:
- Access your personal information.
- Correct inaccurate information.
- Delete your personal information.
- Withdraw your consent to receive marketing communications.
- Request information about how your personal data is processed.
To exercise any of these rights, please contact us using the information below.
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Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or website functionality. Any updates become effective immediately upon publication on this page.
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Company Information
RAWYA TRADING L.L.C
Agent of JOVIAL Watches
Fujairah, United Arab Emirates
P.O. Box: 2667
Phone: +971 9 223 4343
Email: rawya1@emirates.net.ae